play exchange
play exchange
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This app is available for your device
play exchange
This app is available for your device
Contact
+91 1891066228
Adress
Indian
Kerala,Kasaragod
postalCode:671121
Q1: How to log in after installing the play exchange?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to securely authenticate and log in. This method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, ensure a strong internet connection and wait for a stable signal. If you don't receive the OTP, wait some more and then try clicking the "send OTP" button again. If the issue persists, you can reach out to the app's support system via live chat for assistance.
Q3: What should I do if I am not able to log in with my old number?
To access your account, try logging in with the same active number. If the number has changed, send your updated KYC (Know Your Customer) details to the customer support through email to facilitate a smooth account transfer. This will assist in updating your account accordingly.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the existing app from your device. Once removed, download the latest version of the app from the store. This should allow you to log in and enjoy the updated app without any problems.
Q1: What is the minimum withdrawal amount in the play exchange?
In this app, users can withdraw a minimum of Rs. 100, which is higher than the minimum withdrawal amount in other apps. Withdrawals are limited to earned gaming revenue, and bonus earnings cannot be withdrawn.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that your KYC details are fully completed and saved within the app, including your Aadhaar card, UPI information, and bank details. This will enable the necessary verification and facilitate your experience within the app. Saving these details will help streamline your interactions and ensure a smoother process.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services streamline the process, typically taking 30 minutes to 3 hours to complete. However, in some cases, payment processing can be delayed, requiring a wait of up to 24 hours. This delay may occur occasionally, but the app's overall efficiency remains a key advantage.
Q4: Why is the bonus balance not being withdrawn?
The bonus funds can only be used for gaming purposes and cannot be withdrawn. Any winnings earned from gaming with the bonus amount can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings to see if your withdrawal request is failing. If so, don't worry, the money should be added to your wallet account within 24 hours. If it still doesn't happen, you can contact their care centre for assistance.
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